Privacy Statement for Allonsy Travel, LLC

We understand that booking travel online involves significant trust on your part. We take this trust seriously and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. (Personal information includes information that can be linked to a specific individual, such as name, address, phone number, e-mail address, or payment details.)

This document sets out Allonsy Travel’s policy concerning the management of personal information and describes the types of personal information Allonsy Travel holds, the purposes for which it holds that personal information, and the ways in which Allonsy Travel collects, holds, uses and discloses that information. By visiting this Web site, you agree to accept the practices described herein.

What information we collect from you

Before you book travel, we require you to complete a booking form. Generally, Allonsy Travel collects and stores all information you provide to Allonsy Travel including, without limitation, all personal information about you that you specifically and voluntarily provide or give us in any other way. We also may request information about your travel preferences, including meal requests, frequent flyer/hotel/car rental program information, and ticketing options. 

Circumstances where Allonsy Travel collects personal information include, without limitation, when you:
  • Complete a Traveler profile
  • Book travel
  • Use the Travel Arranger service
  • Participate in a survey
  • Contact us

Passenger information

Allosy Travel collects the full name, contact number and other personal information of a Traveler when a travel reservation is made with Allonsy Travel agents. We may also collect information about each Traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car hire programs and membership numbers, and ticketing options.

When someone other than yourself is accompanying you on travel booked through Allonsy Travel, we may collect personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Allonsy Travel with their personal information and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Failure to provide information

When making travel plans or a booking using Allonsy Travel agent, you must provide the requested contact information and financial information. We will use your contact information to reserve the required services, to send you details of the confirmation, for billing purposes and to inform you of any updates or changes to your travel plans.
If you do not provide the requested information we may not be able to complete your requests or orders.

Use of your information

Allonsy Travel uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct with our agents. We use other information about you for the following general purposes: to register you as an Allonsy Travel client; to provide you with the products and services you request; to provide you with travel confirmation and updates; to send you travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with Allonsy Travel; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Disclosure of your information

Allonsy Travel may share your personal information with the following entities:
  • Suppliers, such as hotel, cruise, car rental companies, or activity providers, who fulfill your travel reservations. We do not place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you book through Allonsy Travel. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
  • Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third- party business partners and recommend you evaluate their practices before deciding to provide your personal information.

We also may share your information:
  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Allonsy Travel, our customers, or others; and in connection with our Terms of Service and other agreements.
  • With various other law enforcement agencies and governments around the world for security, customs, and immigration purposes.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Your choices with respect to collection and use of your information
  • As an Allonsy Travel client, you may receive communications from us notifying you of special promotions or other travel news. You can discontinue your subscription to Allonsy Travel's promotional email services at any time.  You will be given the opportunity to unsubscribe from commercial messages in any such e-mail we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your transactions with Allonsy Travel, without offering you the opportunity to opt out of receiving them.

How we protect your information

We want you to feel confident about using this Web site to plan and book your travel, and we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

External Links

If any part of this Web site links you to other Web sites, those Web sites do not operate under this Privacy Statement. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our Web sites from outside the United States

This Privacy Policy is intended to capture information collected through our Web site from residents of the United States. If you are visiting our Web site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

Changes to this Privacy Statement

Allonsy Travel may update this Privacy Statement in the future. We will notify you about material changes to this Privacy Statement by sending a notice to the e-mail address you provided to us or by placing a notice on our Web site.

If you have questions about our Privacy Statement, please email info@allonsy-travel.com.

This Privacy Statement is effective as of July 1, 2021.

Terms of Use for Allonsy Travel, LLC

The terms “we”, “us”, “our”, and “Allonsy Travel” refer to Allonsy Travel LLC, a Texas Limited Liability Company.  The terms “you” and “your” refers to any authorized traveler, travel arranger or travel manager of a Company visiting the Website, booking a reservation through this Website, and/or booking a reservation through Egencia agents.

This Website is offered to you conditioned upon your acceptance, without modification, of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website or contacting our agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations with our agents.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:
  1. you are at least 18 years of age;
  2. you are either an authorized traveler, travel arranger or travel manager;
  3. you possess the legal authority to create a binding legal obligation;
  4. you will use this Website in accordance with the Terms of Use;
  5. you will only use this Website to make legitimate bookings for yourself or on behalf of those parties within your Company for whom you are legally authorized to act as a travel arranger;
  6. if you are a travel arranger, you confirm that, for purposes of any bookings made via this Website or through the Services, you are acting as an agent for those travellers on whose behalf such travel is being arranged and you will inform the traveler for whom you are booking travel about the Terms of Use that apply to the bookings you have made on their behalf, including all rules and restrictions applicable thereto;
  7. all information supplied by you on this Website is true, accurate, current and complete;
  8. you are either authorized by your Company to use the services offered through this Website; or to the extent that you are making travel reservations on behalf of another traveler of your Company (e.g., as a travel manager, assistant or other representative), you represent and warrant that such employee agrees to and is bound by these Terms of Use.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of the Terms of Use. In addition, your Company may also at its sole discretion limit access to the Website and/or terminate the accounts of any traveler, travel manager or travel arrangers.

DISPUTES

Allonsy Travel is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting info@allonsy-travel.com. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would.

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, except as provided in this section. If your total Claims seek less than $10,000, any and all such disputes must be resolved in small claims court. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Allonsy Travel: Arbitration Claim Manager,” at Allonsy Travel LLC, 26106 Belton Lake Dr, Spring, TX, 77386. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The AAA’s rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers or to your Company, or to those suppliers with whom your Company may have contracted directly with for travel services. While you may make limited copies of your travel itinerary (and related documents) for travel reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, copyrightable content, Software, products, or services obtained from or through this Website.

Additionally, you agree not to:
  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization;
  8. post or transmit any illegal information or conduct any illegal activity- including but not limited to any activity or posting that is illegal, defamatory, libelous, obscene, or racially or sexually offensive.

If your booking shows signs of fraud, abuse or suspicious activity, Allonsy Travel may cancel any reservations associated with your name or email address. If you have conducted any fraudulent activity, Allonsy Travel reserves the right to take any necessary legal action and you may be liable for monetary losses to Allonsy Travel, including litigation costs and damages. To contest the cancellation of a booking, please contact Allonsy Travel Customer Service.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding availability and use of products, or services. Travel Suppliers may change their prices without notice. Allonsy Travel reserves the right to cancel your booking if full payment is not received in a timely fashion.

Some hotel suppliers may require you to present a credit card, debit card, or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Allonsy Travel for your hotel booking. Allonsy Travel is not liable for any costs incurred due to relocation. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

PRIVACY POLICY

Allonsy Travel believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, to understand our practices: Allonsy Travel LLC Privacy Policy

BANK AND CREDIT CARD FEES

Your payment is processed in the United States, when we process your payment. When the travel supplier processes your payment, it will be processed in the country in which the travel supplier is based.

Some banks and credit card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a US-issued card with a non-US merchant, your bank may charge you a cross border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Allonsy Travel has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, see: https://www.transportation.gov/airconsumer/spray

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, ALLONSY TRAVEL DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS

LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Allonsy Travel does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, cruise and other travel products displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). Allonsy Travel and their respective suppliers make no guarantees about the availability of specific products and services. Allonsy Travel and their respective suppliers may make improvements and/or changes on the Website at any time.

Allonsy Travel and their respective suppliers make no representations about the suitability of the information, Software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Allonsy Travel. All such information, Software, products, and services are provided “as is” without warranty of any kind. Allonsy Travel and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from Allonsy Travel and/or their respective suppliers are free of viruses or other harmful components. Allonsy Travel and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, Software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The hotels and other suppliers providing travel or other services on this Website are not agents or employees of Allonsy Travel. Allonsy Travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Allonsy Travel has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall Allonsy Travel and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, Software, linked sites, products and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Allonsy Travel and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, Allonsy Travel or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Allonsy Travel and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the transaction fees you paid to Allonsy Travel in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Allonsy Travel, and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify Allonsy Travel and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  1. your breach of the Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Website are ©2021 Allonsy Travel LLC. All rights reserved. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Allonsy Travel is not responsible for content on websites operated by parties other than Allonsy Travel.
If you are aware of an infringement of our brand, please let us know by e-mailing us at info@allonsy-travel.com. We only address messages concerning brand infringement at this email address.

NOTICE OF INFRINGING MATERIAL

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if all information is not provided. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing is on the Website, such as a link to the infringing material.
  3. Your address, email address and telephone number.
  4. A statement that you have a “good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
  5. A statement that “the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
  6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.A clear identification of the copyrighted work you claim was infringed.

You may send us your notice by email to info@allosy-travel.com or by using the contact information below.

We will review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or content so that he or she can make a counter notification.

We suggest that you seek legal counsel before filing a notice. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages (including costs and attorneys’ fees).

For any additional questions regarding the copyright complaint process for Allonsy Travel, please contact us at 281.310.0342.

Send the written communication to the following address:
Allonsy Travel LLC
26106 Belton Lake Dr
Spring, TX, 77386

GENERAL

These Terms of Use are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, and without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and Allonsy Travel as a result of the Terms of Use or your use of this Website.

Our performance hereunder is subject to existing laws and legal process, and nothing contained in the Terms of Use limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Allonsy Travel LLC with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to this Website (excluding the agreement between your Company and Allonsy Travel LLC). A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.